Premium Real Estate MediaThese Terms of Service ("Terms") govern your use of the website located at vuepointvisuals.com and any photography, video, drone, or media services provided by Vuepoint Visuals ("we," "us," or "our"), operated by its owner doing business as Vuepoint Visuals.
By booking our services or using our website, you agree to these Terms. Please read them carefully.
Vuepoint Visuals provides professional real estate photography, videography, drone/aerial, 3D virtual tours, floor plans, and marketing media services ("Services") for residential and commercial properties.
All shoots are completed by contractors or staff engaged by Vuepoint Visuals. We reserve the right to assign shoots to the most appropriate photographer in your area.
Our website may reference general industry statistics regarding the impact of professional real estate photography on buyer engagement, sale price, or time on market. These statistics come from general market data and industry sources, not from any guarantee tied to your specific listing. Real estate outcomes depend on many factors outside our control, including market conditions, pricing, location, and listing strategy. Vuepoint Visuals makes no guarantee regarding how quickly a property will sell, its final sale price, or the number of showings or inquiries it will generate.
A booking is confirmed when you receive a written confirmation from Vuepoint Visuals via email or our booking platform. Bookings are subject to availability.
You are responsible for ensuring accurate property details — including address, square footage, access instructions, and any special requirements — are provided at the time of booking. Inaccurate information may affect pricing or service delivery.
By booking our Services, you represent that you are at least 18 years of age and that you have the legal authority to grant Vuepoint Visuals access to the property — either as the property owner, or as an authorized real estate agent, property manager, or other party with the owner's express permission. If you are booking on behalf of a property owner who is not a party to this agreement, you agree that you have obtained that owner's consent to the property access, drone operation (if applicable), and media usage terms described in these Terms before the scheduled shoot.
Pricing is displayed on our website and is based on property size under 2,000 sq ft. Size surcharges apply as listed. Prices are subject to change without notice; the price confirmed at the time of booking is honored.
Payment is due as stated at the time of booking. For Pay at Closing arrangements, separate written terms apply and must be agreed upon before the shoot takes place.
Travel fees may apply for properties outside our primary service area. We will communicate any applicable travel fees before your booking is confirmed.
We understand that plans change. Our policy is simple:
You are responsible for ensuring our photographer has access to the property at the scheduled time. We recommend providing a lockbox code or arranging key pickup in advance.
We provide a preparation checklist at the time of booking. While we will do our best with any condition, properties that are not reasonably prepared may result in images that do not reflect the property at its best. We are not responsible for the outcome of shoots where property preparation was incomplete.
Our photographers and contractors take reasonable care when working inside and around your property. Photography and videography may involve moving furniture or staging items, operating lighting or drone equipment, and moving through the property, which carries some inherent risk.
Vuepoint Visuals is not liable for damage to property, fixtures, landscaping, or personal belongings except to the extent such damage is caused by our gross negligence or willful misconduct. We encourage clients to secure valuable, fragile, or irreplaceable items before the shoot.
Vuepoint Visuals does not currently maintain third-party liability insurance covering property damage. If insurance coverage during the shoot is important to you, please discuss this with us before booking, or consult your own homeowner's or property insurance policy. Nothing in this section limits our liability for damage caused by our gross negligence or willful misconduct, to the extent such a limitation is not permitted by applicable law.
All standard deliverables are provided the next business day via a private download link, unless rush delivery is requested and confirmed at the time of booking. Delivery times may vary during peak periods or due to factors outside our control.
Deliverables include the items specified in your selected package. Additional items not included in your package are not guaranteed unless added and confirmed in writing before the shoot.
Upon receipt of full payment, Vuepoint Visuals grants you a non-exclusive, royalty-free license to use the delivered photos and videos for the purpose of marketing the subject property. This includes MLS listings, social media, print marketing, and listing portals.
You may not resell, sublicense, or transfer rights to the media to third parties without written permission. Vuepoint Visuals retains the right to use delivered media in our portfolio, marketing materials, and social media unless you request otherwise in writing at the time of booking.
If people (including your clients, staff, or family members) or pets voluntarily appear in photos or video captured during a shoot, you represent that you have obtained their consent to be photographed and to appear in media used for marketing the property and, where applicable, in Vuepoint Visuals' portfolio and marketing materials as described above. Vuepoint Visuals is not responsible for verifying the consent of individuals who are not party to this agreement.
Drone services are subject to FAA regulations, local airspace restrictions, and weather conditions. We may need to reschedule or cancel drone portions of a shoot if conditions do not permit safe and legal operation. No charge will apply in these cases.
You represent that the property owner has granted permission for drone operations over the property. We are not responsible for obtaining permission from neighboring property owners or third parties.
To the fullest extent permitted by law, Vuepoint Visuals shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services or website, including but not limited to lost profits, listing delays, or data loss.
Our total liability for any claim arising from our services shall not exceed the amount paid for the specific shoot giving rise to the claim.
You agree to indemnify and hold harmless Vuepoint Visuals and its contractors from any claims, damages, or expenses arising from your breach of these Terms, your misuse of delivered media, or your failure to obtain necessary property access permissions.
Clients with a Client Portal account may participate in our referral program, subject to any additional terms communicated within the portal. Vuepoint Visuals reserves the right to modify or terminate the referral program, including reward amounts, at any time. Rewards are issued only after the referred client's booked shoot is completed, and are not transferable or redeemable for cash except as explicitly stated in the program terms.
We hope to resolve any disagreement directly. If you have a concern, please contact us first at hello@vuepointvisuals.com so we can attempt to resolve it informally.
If a dispute cannot be resolved informally within 30 days, either party may pursue the claim in the small claims court of the county where services were performed, for claims that qualify under that court's jurisdictional limits. For claims exceeding small claims jurisdiction, both parties agree to resolve the dispute through binding arbitration administered by a mutually agreed arbitrator, rather than in court, except that either party may seek injunctive relief in court to prevent unauthorized use of media or intellectual property.
Each party is responsible for its own costs in any dispute unless otherwise awarded by the arbitrator or court. Disputes shall be resolved on an individual basis; to the extent permitted by applicable law, you agree not to bring claims as a class, collective, or representative action.
These Terms are governed by the laws of the state in which services are rendered, without regard to conflict of law provisions. For clients located outside the United States, California law applies as the default. Any disputes arising under these Terms shall be subject to the jurisdiction of the courts in the applicable state where services were performed.
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.
These Terms, together with any package details, written quotes, or separate agreements (such as a Pay at Closing agreement) referenced herein, constitute the entire agreement between you and Vuepoint Visuals regarding the Services, and supersede any prior discussions or agreements on the subject.
You may not assign or transfer your rights under these Terms without our written consent. We may assign these Terms in connection with a sale, merger, or transfer of our business.
Any notices under these Terms should be sent to hello@vuepointvisuals.com or to the email address you provided at booking.
We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last Updated" date. Continued use of our services after any update constitutes acceptance of the revised Terms.
Questions about these Terms? Reach out anytime:
Vuepoint Visuals
hello@vuepointvisuals.com